What are the shipping costs?
We calculate the shipping costs based on the delivery address and your order amount.
Here are the details by country:
- BELGIUM, LUXEMBOURG, FRANCE, GERMANY, NETHERLANDS and SWITZERLANDS: Free
- EUROPEAN UNION: Flat rate of €16.00, free on purchases of €250.00 or more.
- REST OF THE WORLD: Flat rate of €70.00, free on purchases of €1,000.00 or more.
When will I get my items?
The delivery time is an estimate of the date at which you will receive your order at your delivery address. The time includes the treatment in our store and the timeframe for delivery of the postal services. You will receive a shipment notification email when your order will be sent and the tracking number.
Generally recognized delivery times vary between 2 and 5 working days for the products in stock. For out-of-stock products, a period of 2-3 weeks may be necessary for the sending of the parcel.
Your purchases are packed with great care, using protective materials. The attention that we pay to the packaging allows us to propose a delivery in the best conditions.
What payment methods can I use?
You can use mutliple methods to pay us:
- Credit cards / Paypal
- IBAN Bank transfer
The payment by credit card is securely via Ingenico / Worldline.
As an expert in security of payments, the Ingenico / Worldline company ensures that sensitive data are transmitted and stored according to the highest safety and quality standards.
We do not store your payment data in any way.
What is the after sale service
Our articles benefit from the legal warranty of compliance, of the legal of latent defects warranty and the manufacturer warranty.
If non-compliant products to the information given at the presentation of the products on the site or with hidden defects, they will be replaced or refunded.
In the case of defect product exchange, PIXIFOLIES will not proceed to the shipment of the new package until we receive the products to exchange.
In the case of a simple exchange, the sending cost are the responsibility of the client.